SHIPPING & RETURNS
COVID 19 INFORMATION
As a family and small business we would firstly like to reach out and say that our heart goes to anyone that has lost their job or their job is in jeopardy because of all the shutdowns that are taking place. Also anyone who is directly affected by the virus itself.
Its business as usual for us as we’ve been advised freight and logistics will not be affected by the border controls & any shutdowns implemented.
We will still provide tracking with all of our items and despatch the next business day.
We are still able to be contacted via email/text/Facebook/call and will continue to provide our top customer service.
There will be a few changes in how we handle stock and deliveries. As well as our staff following good social distancing measures.
Changes have been advised by Star Track which may change the delivery process for your location in regard to social distancing and drop offs.
Please see the link below for up to date information
https://startrack.com.au/alerts
If you have any further queries please do not hesitate to contact us.
From our family to yours - stay safe!!
Shipping Policy
Universal Seat Covers & Accessories: We will despatch your order in two (2) business from the date of order, we also provide tracking which can be used to enter into Star Tracks website to see an eta on delivery.
Custom Made Seat Covers: We will despatch your order in ten (10) business from the date of order.
Our Courier: We use Star Track Express & also provide a tracking number for each & every parcel which can be used to enter into Star Tracks website to see an eta on delivery.
*We unfortunately do not ship to PO Boxes/PMB Boxes or Parcel Lockers.*
Star Track couriers have some rural areas they will not deliver to, the parcel will then go to the nearest Post Office or Depot, you should receive notification of delivery from the collection point.
A valid Drivers License will need to be shown at time of collection, only the person whom the parcel is addressed to can collect the parcel.
Return Policy & Warranty Information
Refund Policy:
Please contact us prior to requesting a refund as we may be able to assist with repairs or other issues.
Item can be returned in new & unused, original packaging within 30 days of purchase in a registered package with receipt.
Returns and warranty only apply to the original purchaser with proof of receipt.
Warranty is not transferable to any other party.
We do not accept returns due to change of mind.
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description.
Return Costs: The buyer is responsible for return postage costs.
Condition Policy: New & unused;
You must return items in their original packaging and in the same condition as when you received them. If you don't follow our above details you may not receive a full refund.
Warranty Information:
All items have their specific warranty periods (please see the ad specific warranty periods) which cover manufacturing faults not general wear & tear or fading.
